Introduction
Derby City Tire & Auto Services ("we," "our," or "us") is committed to protecting the privacy of visitors to this website located at https://derbycity.vybemedia.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or contact us for services.
Please read this policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, phone number, email address, and vehicle information you voluntarily provide when booking an appointment, submitting a form, or contacting us via our chat widget.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on those pages.
- Communications: Records of correspondence if you contact us directly, including messages sent through our chat widget powered by LeadConnector.
How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and manage service appointments
- To respond to inquiries and provide customer support
- To send appointment reminders, service updates, and promotional offers (you may opt out at any time)
- To improve our website and service offerings
- To comply with legal obligations
Chat Widget & Third-Party Services
Our website uses a chat widget provided by LeadConnector (HighLevel). When you interact with this widget, your messages and any contact information you provide are processed by LeadConnector in accordance with their own privacy policies. We encourage you to review their privacy practices at gohighlevel.com/privacy-policy.
We may also use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may use cookies and collect usage data as described in their respective privacy policies.
Cookies
Our website may use cookies — small data files stored on your device — to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly if cookies are disabled.
Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., scheduling software, SMS/email platforms), under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the information below. We will respond within a reasonable timeframe.
Links to Other Websites
Our website may contain links to third-party websites, including derbycityauto.com. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Derby City Tire & Auto Services
2517 Dixie Hwy, Louisville, KY 40216
Phone: (502) 290-4442
Email: [email protected]